Unusual working time with a complex management system, requires the hotel business to maintain operational stability in all aspects. How do they handle it, even in the most crucial aspects like finances? In this context, night audit is an important part in maintaining the operational balance.
Its role is not only to keep reports accurate, but also operational systems ready for use the next day. This article will explain more understanding night audit in the hospitality business, functions, duties and salary for the position.
What is a Hotel Night Audit?
Night Audit at the hotel / late day audit/night audit is a review and examination of transactions that run from morning to night. Starting from transaction records from reservations, room rates, and guest folios.
Night audit hotel dilakukan oleh auditor malam (night auditor), namely reception staff who served in shift night. The staff becomes the daily transaction cover which ensures that the transaction records of the day are in accordance with the hotel's financial records.
This audit process takes place in several stages. Starting from the preparation phase, closing day ,guest folio review, payment verification, account balance balancing, report writing, correction, and audit completion. All stages are carried out at night by the reception staff on duty.
The Function of Night Audit in Hotel Operations
1. Financial Reconciliation
The main task of the night auditor is to reconcile or restore finances. In a sense, auditors check and ensure that the cost of rooms, payments, and hotel revenue are balanced. The goal is to maintain financial accuracy and prevent the loss of hotel revenue that would otherwise be recorded and received.
2. Reviewing The Guest Ledger
Next is to make sure billing and room availability are accurate. This is done by reviewing the guest account and verifying all reservations, either check-in nor check–out. The purpose of this review is to protect the hotel's revenue and maintain the guests ' stay experience.
3. Audit Reporting
Other functions night audit is to produce daily financial and operational reports. Reports made by night auditors serve as a source of insight for business people. Thus, they can find out the occupancy conditions, income, account balances, assess daily performance and identify trends.
4. Payment Verification
Night audit also acts as an agent that ensures that all payments, fees, and changes or corrections are accurately recorded in Property Management System (PMS) or property management system. Verification is aimed at reducing the risk of errors in accounts and maintaining financial integrity.
5. Preparing The Hotel System The Next Day
In addition to dealing with financial statements, night the audit also plays a role in preparing the hotel system for tomorrow. Starting from adjusting room availability, rotating accounts, and preparing the office for shift next.
Hotel Night Audit Duties
1. Serving guests who come at night until early morning
These tasks include verifying reservations, guest identity, payment methods, and providing important information. Such as breakfast hours, Wi-Fi access, hotel facilities operating hours, and hotel policies.
2. Checking all transactions from morning to evening
The transaction check includes transactions for the sale of rooms, restaurants, minibars and additional services. The Auditor ensures the data in the system matches the physical proof of transaction and there is no difference between the two.
3. Answer the phone, Schedule A Wake-Up Call, and make a reservation
Guest services handled by night audit is to receive incoming calls from internal guests as well as potential guests and organize wake-up call services on demand and room reservations for new orders.
4. Verify completion of tasks from other departments
A crucial task that should not be missed will be to ensure that the other department's tasks for the day have been completed or terminated. Starting from front office, food and beverage, housekeeping, up to the cashier. Auditors also ensure that operational data has been recorded before the system is closed.
5. Running The System Shutdown Process
If it has been ascertained that the duties of other departments are complete, the night auditor becomes the last staff in charge of closing the system and producing daily financial and operational reports. The report became the material for evaluating the hotel's performance by the management the next day.
6. Coordination with the maintenance and housekeeping department
If there are problems related to facilities or cleanliness, night audit in charge of contacting the maintenance or housekeeping to deal with the problem. This coordination must be done even if it happens outside of working hours, because it plays an important role in maintaining the comfort of guests.
7. Offsite reservations for guests
In addition to serving guests for booking internal facilities, other tasks night an audit is making a reservation elsewhere or outside the hotel. Such as booking entertainment venues, restaurants, to local tourist attractions.
Hotel Night Audit Salary
Hotel night audit profession wages in Indonesia are quite varied, depending on the hotel, hotel location, level of experience, and company policies. If estimated, this is the range of hotel night audit salaries.
| Experience Level | Salary of |
|---|---|
| Fresh graduate (≤ 1 tahun | Rp3.000.000 – Rp5.000.000/bulan |
| Early career (1-3 years) | Rp5.000.000 – Rp7.000.000/bulan |
| More than 3 years | Rp7.000.000 – Rp10.000.000/bulan |
Some hotels sometimes provide employee benefits, such as meal allowance, transportation, to performance incentives in accordance with the policies in force where they work.
Closing
In the hospitality business, night an audit is a real functional part of balancing finances, ensuring operations and security are under control, and guest services are met. When night audits are not conducted, hotels can potentially experience financial turmoil, undetected fraud, to a poor guest experience.
However, to realize the day-to-day operations run smoothly without a hitch, provide reception staff as night auditors are not enough. The implementation of audits that require coverage and detail in all aspects, making the auditor must be thorough and complete it quickly.
So to support the audit activities, the hotel needs to provide a reliable audit application. In this context, Audithink presents an audit application that can support the needs of the auditor and auditee team as a whole.
Equipped with features of program templates which allows auditors to save time by using ready-made templates as needed. Schedule a demo now to find out how the app works or contact Audithink team for further consultation.
