Case Study of Audit Management System at PT Bank Neo Commerce Tbk

Overview of Bank Neo Commerce

PT Bank Neo Commerce Tbk (BNC) is a national bank operating in Indonesia's financial services sector. Bank Neo Commerce has served banking needs for more than three decades and began transforming into a digital-based bank in 2020. That transformation was later strengthened by the launch of digital banking services through the Neobank app, which allows customers to access various banking services more easily and conveniently.

With a focus on developing digital banking services at a national banking scale, BNC faces the challenge of continuously improving service quality, operational efficiency, and the security and reliability of its banking processes. On the other hand, as a financial institution running various banking activities, BNC also needs to ensure every business process runs in an integrated manner while maintaining risk management, governance, and compliance with applicable regulations.

Business Challenges Faced

Before using Audithink, Bank Neo Commerce still faced several obstacles in running its audit process. These issues were mainly related to processes that were still manual, report preparation, and the management and monitoring of audit documents.

• Still-Manual Audit Process: audit execution and monitoring were still carried out manually using physical documents and spreadsheets, increasing the risk of human error in recording, processing, and monitoring audit data.
• Time-Consuming Report Preparation: data processing and report generation were not yet automated, making the reporting process slower and prone to delays.
• Unintegrated Follow-up Monitoring and Document Storage: follow-up monitoring of audit results was still done manually, and audit documents stored on hard drives carried the risk of device damage or data loss.

Solutions Offered by Audithink

To address various needs in Bank Neo Commerce's audit process, we introduced NeoSMART as an application that digitalizes and integrates the audit process into a single system. With more structured management, NeoSMART is designed to make it easier for every party involved to carry out their tasks according to their role and authority.

Here are some of NeoSMART's key features:

• User Role Management to configure access for every party involved in the audit process according to their role and authority, so each user can carry out their tasks without disrupting other stages of the process.
• Auto-Generated Audit Reports to automatically generate audit reports based on data entered into the system.
• Centralized Document Storage to store all documents related to the audit process in a single system, making them easier to search, manage, and access for authorized users.
• Email Notification which allows the system to automatically send notifications to related parties at every stage of the audit process.

Results Achieved

Through the development of NeoSMART, Bank Neo Commerce's audit process is designed to run in a more structured way, with documentation stored digitally and centrally. Role-based access division helps every party carry out their tasks according to their authority, while automatic reports and email notifications support better coordination between auditors and related parties in running the audit process and its follow-up.